We are looking for a Customer Success Manager (SMB). Own the end-to-end customer journey for a portfolio of different accounts. Build and maintain relationships with key stakeholders, including senior decision makers. Drive structured governance: cadence, agendas, follow-ups, escalation paths, and accountability. Identify expansion opportunities and partner with revenue leaders to execute land-and-expand motions. Detect and mitigate risk early through health indicators, adoption signals, and st…